Party Up Rentals Terms and Agreement

RESERVATION

Rental: The length of our rental is for 8 hours ONLY. Our earliest delivery can be made by 8 am. If rental equipment is needed it earlier than that, please notify us when placing your order. We CANNOT promise an earlier delivery but we will do our best to accommodate your request. Our latest pick up is 9 pm, however, we start picking up rental equipment 8 hours after we have delivered. If your event is going to go late into the evening, it is highly recommended to do an overnight option. In this case, any rental equipment will be picked up the following morning between 10 am and 12 pm.

Cancellation: We understand that sometimes things happen that cannot be avoided. In the event that you must cancel your rented items (tables, chairs, concession machines, candy station setups, linen, backdrops, and bouncers), we ask that you do it at least 5 days prior to your event to avoid a cancellation fee. If you cancel an order/ rentals before the 7 days a $25 cancellation fee will be charged. Items such as cotton candy sugar, popcorn kernels and ingredients, candy station candy, and/ or snowcone flavors are canceled an additional restocking fee of $35 will be charged, per item, per flavor.

Custom Items such as Floral arrangements, centerpieces and custom party decorations such as balloons, custom flowers and detailed centerpieces CANNOT be refunded. Our team takes high pride in a job well done, we start planning for personalized items months before an event, therefore, custom items CANNOT BE REFUNDED. Customer will be responsible to make full payment on custom items whether customer decides to keep them order or not.

Delivery: Our delivery is included within 5 miles radius from our address. Anything further will have a $15 delivery charge. When placing your order please know that it can take the driver up to 2 hours to get yo your delivery set time. Our drivers have more than one delivery to do per day, please let us know beforehand if there are special delivery instructions. Due to the nature of a legal rental agreement being signed, the renter (person) that made the reservation must be present at the time of delivery to sign. If “renter” will not be available at time of delivery, the renter must notify Party Up Rentals at least 3 days before their set rental date and a signed Agreement Authorization Form must be on file authorizing a third party over the age of 21 years old to receive, inspect and sign the rental agreement. Credit Card charges must be signed by the name of the person that appears on CC. (no exceptions)

Pick Up: All pick ups will be done accordingly with the set schedule time. If the driver is running late he will call you as soon as he can to notify you. In the event that you decide to keep tables, chairs, bouncers/jumpers, backdrops, floral arrangements and or any other Party Up Rental equipment overnight, please call the driver immediately and notify him. Driver will have to get a managers approval before leaving rental equipment overnight. The driver will call you back and arrange for a next morning pick up. If the rental equipment is not returned after the 8 hour rental term, and you have not contacted the Party Up Rentals office about keeping it overnight, there will be a surcharge of $10 per item, per each additional hour not return or a $75 overnight fee. NO EXCEPTIONS.

COMMUNICATION

Phone: Party Up Rentals staff can be reached at their office during normal business hours to make, change or cancel a reservation. Please check our business hours in the "contact us section". If leaving a message, our turn around to response is 24 hours during normal business hours.

Email: We are also available via email. Our email is info@partyuprentals.com. We will respond emails within 24 hours. When making a reservation/ Order, you'll be receiving an email with details about what you are ordering, the delivery and pick up times, delivery address, date of the event, minimum of two point of contact phone numbers, the total amount and a message that thanks you for choosing Party Up Rentals to be part of your special day and a link to our "terms and agreements" page. When receiving our "rental agreement/ invoice "via email, You and Party Up Rentals will be IN CONTRACT to provide the services requested.

SITE PREPARATION

Drop Offs: Tables, chairs, floral arrangements, custom decorations, concessions carts and inflatables can be set up on grass, concrete, asphalt, hardwood or sand. It is the renter’s responsibility to notify Party Up Rentals during the reservation if such items will be set up on sand.(A cleaning fees will apply for concession carts and bouncers when setting up on sand). Hills and inclines that are in the delivery address should be a maximum of 5 degrees. Gates and side walkways must have a minimum of 4 feet width of clearance. Please have any pets and other items put away to have a quick and safe delivery. Party Up Rentals drivers DO NOT SET UP tables and chairs. In the event that you required such assistance an additional fee of $25 will be charge for basic non event planner set up.

Location Set Ups: (churches, banquet halls, parks, beach, private or public residence) : Tables, chairs, backdrops, curtains, lights, umbrellas, ceiling decorations; etc can take up to 5 hours for set up, to decorate and take down. We ask that you please make the appropriate arrangements to give us ample time for such. If you are using different vendors it is YOUR responsibility to notify us and other vendors that we might be in each others way while decorating, setting up or taking down. WE are NOT responsible if any of their rental items are damage while we decorate, set up or take down. In the event that we are held back from completing our assigned set up items by any vendors (cakes, caterers, event planner, religious leaders) because there was a location/site entrance issue, site was not ready for set up or because of lateness/ tardiness, a fee of $50 will be added per every extra hour that exceeds our team to complete the task. NO EXCEPTIONS

Stairs/Steps: Party Up Rentals will do their best to accommodate each and every customer’s request. However, some of our products are over 200 pounds to move, a maximum of 10 stairs going up or down will be allowed with an extra charge of $30 set up fee for extra handling. We will NOT set up any bouncers, outdoor heaters, DJ equipment or any other rental equipment, if the stairs exceed more than 10 stairs. Renter MUST notify when placing the order if there are any stairs, If the driver arrives at the site and Party Up Rentals was not notify prior to delivery date about stairs, it will be up to our driver and Party Up Rentals discretion to continue with the order or cancelled it and a charge of $50 will be imposed. NO EXCEPTIONS

Underground Utilities: Please be ready to inform driver and/ or decoration team of the existence of any underground utilities (i.e. phones, gas lines, septic system, etc.) that may interfere with the ability to stake and /or anchor equipment. Customer’s assumes responsibility for any damage to underground equipment , or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.

PAYMENT

Deposit: To better serve you and to secure your order, ALL ORDERS will require a 50% deposit upon making a reservation. Deposit will be applied towards the total balance. Customer must pay the remaining balance 24 hours prior to their event by using the same Credit Card used for the deposit or they can paid Cash On Delivery. Our Drivers WILL NO LONGER be accepting payments upon pick ups. All special reservations, floral decorations, centerpieces, deliveries, custom made items and/ or rental items MUST be PAID IN FULL 24 HOURS PRIOR TO THE EVENT. NO EXCEPTIONS. In lieu of unpaid invoices a $35 late fee will be automatically added to any unpaid balances.

Credit Card: All major credit cards are accepted. To pay by credit card, customers must pay 24 hours prior to delivery date. The person paying with a credit card MUST be present to sign off the credit card authorization form. If the person paying with a CC will NOT be present at time of delivery, a CC authorization form must be signed up to 3 days before the delivery date authorizing a third party/person to sign CC receipt. NO EXCEPTIONS.

Check: Company/ School checks must be received in our offices 10 days prior to your event. NO checks will be accepted on delivery day. Any return checks will have a $35 penalty fee plus additional bank fees.

Cash: Due to Covid-19 and the coin shortage, we are doing our part to protect our customers and staff by limiting direct payment contact upon delivery. We are trying our best to limit Cash on delivery payments. Our preferred method of payment, for now, is Credit Card. If you have any questions please contact our office.